Mr. Milind Narkar

Chief Strategy Officer | Healthcare Technology & Telemedicine | Design Thinking Expert | Digital Health Innovation | E-Pharmacy | 15+ Years Experience | Mumbai



Name: Mr. Milind Narkar

Speciality: General Physician

Qualification: Vinayaka Mission's Research Foundation - University

Experience: 15 + Years

Phone:

Services

Dark Store Franchise Development

Complete franchise system design for dark stores. From operational playbooks to unit economics, establishing scalable franchise models for rapid expansion.

Customer Experience (CX) Journey Design

End-to-end customer journey mapping and optimization. From discovery to delivery, designing exceptional experiences across all touchpoints.

CX Center Setup & Management

Complete customer support center design, staffing, training, and operations. Building world-class support infrastructure for scale.

Unit Economics & P&L Optimization

Deep-dive unit economics modeling for dark stores. Profitability analysis, cost optimization, and sustainable growth strategies.

Operational Playbooks & Documentation

Creating comprehensive operational manuals, SOPs, and process documentation for consistent execution across franchise network.

Technology & Systems Integration

Integration of inventory management, order management, delivery, and CRM systems. Seamless tech stack for operational excellence.

Growth & Performance Metrics

KPI frameworks, dashboards, and analytics for dark store performance tracking. Data-driven decision making for optimization.

Franchise Partner Management

Franchise partner recruitment, onboarding, training, and ongoing support. Building strong partner ecosystems for sustainable growth.

Quick Commerce Operations

Expert in rapid delivery models, inventory management, and operational efficiency. Optimizing for speed without compromising quality.

Staffing & Team Building

Recruitment strategy, organizational structure design, and team building for dark stores. From operations managers to delivery partners.

Supply Chain & Inventory Management

Vendor management, procurement optimization, inventory control, and supply chain efficiency for dark store networks.

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